Not So Surprising Customers

Howdy, y'all!

Work was fine this week. I was actually at the mall cash register most of the time, and we all know what that's like. Though to be fair, I did have a lot of customers on Saturday (because it was Saturday), and two of them were my grandparents! Despite me working at Barnes & Noble for so long, they haven't had the chance to come up and see in my workspace. But they made time this week, and they saw me ringing up and talking to customers and said I did a good job. My grandmother also got her membership renewed by me (which is good, since I could always use more numbers), and it was just a nice little talk out and about the home.

For my internship, I finally broke down and sent a message to my boss explaining my concerns about my notes being ignored by my writers. As it turns out, ignoring editor notes seems to be a trend among all the writers for The Fashion Foot, and she promised to send a letter out to all the writers about it. I think it worked, because the pieces I edited this week were neater than usual. On the other hand, there's this one writer of mine (let's call her C) who actually sent me a note asking how she could be a better writer. Not that that was bad in itself, but it gave me the feeling that she didn't get my boss's note about reading the editor's notes, so I had to basically remind her to look over the stuff I write every week. On top of that, C posts her stuff late and doesn't add enough tags to her work, so I have to wait to get it done. According to her, she has computer difficulties, and maybe she does, but if this continues, I'm going to have another Megan on hand (you remember the one writer who posted stuff late at night?), so I'm thinking of sending another note to the boss and asking her to 'check in' on C and confirm some things for me. Let's get this figured out!

With MOA-27, we're just about in the latest hideout, a building under the Underground. From there out lovely heroes need to work out a new plan, but given their surroundings and how everything's gone for them so far, they're a little desperate. Maybe the head of evil cyborg M.O.A-35 will provide some clues, but how. More importantly, is Moa wanting to know the complete truth? It's getting to the point where she knows she can't turn away since she's in too deep, but she's also getting hesitant about going any farther because she's actually starting to worry about what she may find. What will she find? Only I know! But seriously, it's fun envisioning Moa's transformation and getting it all down in words. I really like this manuscript, and I'm so happy I thought it up.

Weekly (Dis)Likes:

Like 1: Grandparents popping in at work to say hello. See above for more details.

Like 2: Book club. The parents have been asking me to do something fun, so I've joined a book club. It's actually hosted at Mysteryscape (the bookstore where I had my Swamp Angel signing) and it's a sci-fi/fantasy club, so I'm looking forward to it. We're reading The Hitchhiker's Guide to the Galaxy for April, and I can't wait to read it.

Like 3: I got my hair cut this week over at the salon my grandma frequents. It's a good place full of experienced hair dressers; my hair's never looked better. Of course, it doesn't hurt that they tell my grandmother how much they love and want my hair. :)

Dislike 1: ... (I actually can't think of anything bad that happened this week. There was nothing terribly exciting, but nothing bad either. ^_^)

And quote!

"Your only obligation in any lifetime is to be true to yourself." -Richard Bach (the quote I chose for my senior high school yearbook)

See ya next week,

Colleen

Little Visits

Salutations, my lovelies!

Just like last week, this week of work was quite slow. I was placed in the music/DVD department for all of my shifts, and when I wasn't helping customers or watching whatever was showing at the moment (there's currently a choice between The Boxtrolls, The Tale of the Princess Kaguya, or Arthur's Fountain Abbey), I got to stroll around and look at interesting movies and CD's. It's actually the most peaceful part of the store, even more so the mall cash register (ironic given it's the section where all the noisemakers are), but you still have to keep an eye on customers so they don't walk out of the section with an unpaid disk of some sort (because we prefer people paying for music/movies in the music/movies sections). Probably the most exciting thing that happened at work was getting a call in order to put a record on hold (we do sell records and record players). I was able to find it, and the whole process went smoothly which made me happy that I was able to help someone. But this week, turtle fast as it was, still wasn't without its frustrations, and that was the fact two customers hung up on me when I (politely) told them we didn't have the item they were looking for in stock. One guy at least actually said, "Thank you" before hanging up, but the other customer was all, "Oh, I see," before dropping the call. They could have at least held on for me to offer to order whatever they needed. I mean, it's not like these two people were the worst customers ever, or that their behavior ruined my day, but should they have been so abrupt about it? I don't know, but what's done is done. Carry on, Colleen!

I got a break with my internship this week. For reasons unknown two of my writers were temporarily switched with two others, and I only had to edit five pieces this week! Of course, I still did a fabulous job cleaning them up, and in turn learned abut Fashion Week in Milan (pastels and roses are in), and saw Kate Middleton in her swanky maternity wear (when I have kids, I hope I can look that good). And there's some new hair product out by the Kardashians (not a fan of them, but at least they're no Jersey Shore. Yuck!) that I may want to try on my hair. Apparently their Smooth Styler Blow Dry Cream is a miracle worker for frizzy hair, which sounds like exactly what I need, because as much as I love my curly hair, I end up wearing it in a ponytail about 75% of the time because of how messy it can regardless of what I put in it. Maybe this will help (or maybe I just need to learn what I actually need to do to keep it under control).

To my latest about my book, let's get to the main antagonist now that all our heroes have been covered. Out bad guy is Dr. Kendarius Bentwood, who's the CEO of New Horizons Labs, the number one science organization in Renatola, and the Chairman of Science Studies on the Illusions King's council (the Illusion King is king of all Renatola, and like with our own government, certain officials are selected to the king's council to watch over certain parts of the government; ie, Bentwood modulates all technological/scientific study to make sure it's beneficial and doesn't break any rules). He's a really important figure in Renatola life, but as the readers, we know better! After all, he's broken the 'no cyborg' rules by creating Moa and her fellow M.O.A's for a purpose only he knows of, and he has everyone fooled into thinking Moa's some some runaway robot meant for police use that's been programed wrong. He's paternal in the sense he knows more than what he lets on, he's always exceedingly calm to the point where he doesn't show any negative emotion, and he keeps his card close to his chest; despite Moa and her friend's best efforts, they have discovered little of what Bentwood's planning on. And if he does his best, it'll stay that way.

Well, that was kind of dark. Let's lighten things up with some Weekly (Dis)Likes:

Like 1: I got to see my sister and dad this weekend! They came flying in thanks to some short school/work breaks, and it was great to see them since I've missed them so much. We got to spend Saturday together, and it was a good day: Dad and I had ate out, then we drove up to UMKC to see what the campus is like (it's enormous compared to Knox, but thankfully it's all in one place AND it's only a few blocks away from the fabulous Kansas City Plaza). Once that was done, we met up with Maggie, and we ended up going to the Prairiefire Museum and saw their free dinosaur displays before having dinner with the grandparents. It was all good fun, and it's always great to see family even for a little while. Love you guys!

Like 2: My official acceptance letter for UMKC came in the mail! Little beats the pride of seeing an acceptance letter when you've worked really hard on earning it. A bunch of paperwork came with it telling me what I need to do next (much less fun filling that stuff out), but I've gotten some of it done, and there's no immediate rush on anything. I'm just still so happy I got in.

Like 3: Dad fixed my car. Remember when I said the front dome light wasn't turning off so I had to remove the light bulbs? I'm kinda embarressed to admit it, but it turns out there's these two hidden buttons on the dome that can turn one light on and off, so I guess I somehow clicked one button, turned it on, and thought the bulb or the wiring was to blame. Oops. :P But everything's back together, and I don't have to spend money of getting it looked over. Car problems solved!

Dislike 1: Customers who just hang up on the phone. See above.

And quote!

"The journey of a thousand miles begins with one step." -Lao Tzu

Love you all,
Colleen

Slip N' Slide

Hello, my lovely readers!

So work was very quiet this week, with two night shifts in the music/DVD department and another being a cover for everyone's fifteen minute break. Not too much to report, but during one shift when it was really slow, my boss brought out some construction paper, markers, and stickers to make a 'scrapbook' with the tally sheets we've been keeping. Remember those? The new policy where cashiers mark down how many emails, memberships, etc. we get? Well me and some of my coworkers got to to go through through them all, pull out the best, then tape them onto the construction paper that everyone had decorated. I'm quite proud to say that many of my own tally sheets were picked out and posted, and I can't wait to see the results when I go in for my next shift. Hopefully this will give everyone the drive to do their best and work harder!

My internship is going smoothly as can be. Not much is happening here either, but I'm still enjoying it. It's hard not to when I get to learn about all sorts of interesting fashion stuff. Like, do you know there's a perfume out there that costs $1,150 because of the jasmine ingredients and crystal bottle!? And on kickstarter.com there's this campaign for making a line of gender-neutral shoes. I've actually looked over the webpage, and the ankle boots are pretty cute. Again, I'm no shopaholic, but I like good clothes and looking good, so it's nice getting all sorts of tips from editing these articles. It also helps that I get exposure to some nice merchandise I'd like to buy myself. For instance, this week there was an article about tank tops from lookhuman.com, and I fell in love with this one:

I'd like to think this suits me. Another something for my mental wishlist (to be used for birthdays and Christmas only!).

I haven't heard anything on the book front, but speaking of books, let's pick up on where I left off last week talking about M.O.A-27. Now if you recall, I was talking about the Underground and the role it plays both in the story and with one of our main characters Thayer Hooliban, since you can't understand the man Thayer is without knowing about where he came from. But now we can talk about him, so here it goes. Thayer Hooliban is a friend of Shawney's, though it hasn't been revealed yet how they met. He (Thayer) is a full ungudie, born and raised in the Underground, where he lives and workers as a professional fighter in the Underground fighting ring known as the Tar Pits (because that's where you got to get the tar beaten out of you). He's one of the best, and how he fights is a good reflection of what he's like as a person; vicious, lethal, quick, and crude, but still realizes the value of life, which is why he doesn't follow the 'kill the loser' policy of the Tar Pit. He visits his Renatolian friends frequently, being one of the handful that go up on a frequent basis, and takes exceptinal pleasure in poking, prodding, and generally annoying the hell out of Ursele (like a little preschool boy with his first crush? That just may be). But for all his swearing, scruffy appearance, and lack of manners, he's a loyal and decent person who likes his friends and is more than willing to help Moa figure out the mystery she's in the middle of.

Now, to our regularly scheduled Weekly (Dis)Likes:

Like 1: Face Off. For those who don't know what that is, it's an epically awesome contest show of the Sci-Fi channel based around movie makeup and effects. Each week the contestants have to make some type of creature based off a prompt with molding latex and rubber into these awesome costumes. It's just amazing to see the creative process at work with the sketching and the creating and the final results. Not to mention I love creating creatures as well (though getting them to look like what I imagined on a piece of paper is a whole other story). I've known the show existed for a while, and I even saw a few episodes before, but this week I had the chance to catch up and watch this season up to its most current episode, so there are definite plans to continue watching.

Dislike 1: Ice on the road. We got a lot of snow here, which has led me to the discovery that I HATE driving on icy roads. Coming home from work last night was horrible; I went under the speed limit, and I still felt the tires sliding around underneath me at times. I got home safe and sound with no damage to my car, but I can't wait for the roads to clear up.

And quote!

"Never interrupt someone doing what you said couldn't be done." -Amelia Earhart 

 

See you later,

Colleen

I GOT IN!!!

Good day to you all!

So, work was work this week. I did nothing but cash register work for the most of it, although I did get one day of being everyone's fifteen. Have I talked about that yet? I basically work a few hours at one spot, then I spend the rest of my shift covering everyone else's fifteen minute breaks. This means I can over at the music section, at customer service, upstairs, and at the mall cash register all in an hour, and while this may sound tiring, I like it. I'm not stuck in one place for a long time and I get to change what I do, which always stops work from getting tedious. So that was fun, as was pulling a last minute miracle in selling two memberships during the last hour of my night shift on Saturday!

My internship is back on track. My boss emailed us all and while she didn't say why the picture upload wasn't working last week, she figured it out and we could upload pictures this week. The missing editor who took a week off came back, so it was back to the normal amount of work. Not only that, I figured out something about one of my writers. You see, we put tags on articles so readers can find similar pieces one they're done reading, and one writer wasn't posting enough tags. I was getting annoyed, but I've found out that she's having issues attaching tags to her articles. And it made me wonder: how much of what's wrong with an article is possibly the website's fault? Either way, I think I need talk out issues with the writers email to email instead of automatically assuming they're not reading my notes or something.

Onto my book! I've realized that there's one character I haven't talked about yet, and that's our dear ruffian Thayer Hooliban! But first, some quick background: Renatola (the city-country everyone lives in), strives to be perfect, but also realizes that creating utopia is hard. As such, crime and poverty aren't so much as eliminated as simply put somewhere else. 'Somewhere else' is called the Underground, basically a city under the city where the law doesn't apply. There's all sorts of bad stuff there, and those who live there (called ungudies) do so by choice or by the fact they were born there. A handful go up top, but a lot of above people come down to have all the drugs and sex and whatever else they want without getting into trouble. There are times, however, when the 'activities' of the Underground come to Renatola, and when that happens, police raid are sent down below to arrest criminals and close down the biggest and most offending businesses, basically thinning the Underground out so it leaves up top alone. But of course, people are resilient, so eventually said businesses open back up, though ungudies usually do their best not to give the police a reason to visit.

And I'll tell you about Thayer next week. Onto the Weekly (Dis)Likes!

Like 1: I GOT IN!!! I got a phone call from UMKC saying that my application's been accepted! There's supposed to be some stuff coming in the mail, but if things turn out well, I'll be an attending grad student this fall. YAY!!!!!!!!

Like 2: I have recently discovered the wonder story that is Jane Eyre by Charlotte Bronte, and it's wonderful! It started when I was surfing through Netflix and came across the movie from 2011, which I watched, and it was so good I found a second movie (from 1996) and watched that as well. It's such an excellent story, with mystery, romance, and a hint of Gothic undertones, not to mention the titular character is a badass in how she stays true to herself and keeps her integrity when nearly everyone her has none. I got myself the book, which I plan to read one of these days, and it's a book/movie that I recommend all you readers to watch as well.

Like 3: Shopping! I received $100 dollars worth of gift cards to J.Crew, so I did a little retail therapy on one of my days off. They had some nice stuff on sale, and in the end I bought some skinny leg, gray slacks and a white blouse with a pattern of black keys. Wore them together to work, and got a lot of compliments on it!

Dislike 1: At the same time, I got notice from KU saying my application has been declined. BOO! I'm not going to say it didn't sting a little, because it did, but it's okay since UMKC said yes. As far as I'm concerned, it's KU's loss. :P

Dislike 2: I had a bit of a scare with the cops this week. I was driving home from work on Metcalf when a cop started driving behind with his lights on, and I started internally panicking, wondering, "Oh my God, what did you do?" because I didn't know if I'd done something wrong or what. So with a deep breath, I pulled over to the side and got ready to apologize for my driving error. THANKFULLY, the cops drove right by me, speeding off to somewhere else they were needed, so I guess I didn't run a red light or anything. Which is good, but the situation was still scary overall.

And quote!

"The power to question is the basis of all human progress." -Indira Gandhi
 

See ya later,

Colleen

Happy (Belated) Valentine's Day!

Hi, everyone. For those first time readers, welcome! For those returning, thanks for being such loyal readers!

Work was fine this week in the sense I only had a three day work week. I think the last time I had one of those was back when I first started working at Barnes & Noble last year, so it was kind of weird yet relaxing at the same time; I made sure to put that extra day off to good use! Otherwise, I did a good job selling memberships again. I'm not getting my hopes up, but I can't help but feel there's a chance I might be at the top of the sales percentage list for this week, which would be good. What wasn't good was the two screaming kids I had standing in the check-out line when I was on the register one day. Usually I like kids, and would like to have some myself in the future, but when you have sensitive ears like mine, crying kids SUCK. I mean, if I hear one bawling, I go in the opposite direction as fast as I can, but I couldn't because I was on the main register, and basically had to flinch my way through two moms trying to purchase stuff and keep their brats under control. The second kid wasn't as bad as the first, given the husband was and took the kid away when it was Mom's turn to check out, but the first was in his mom's arms while she was buying stuff, and that wasn't fun at all for either of us. Should they have apologized for that, though? I wasn't offended that they didn't, but I'm asking as someone who wants to know what to do in any situation since I don't like not knowing what to do if something goes wrong. Do any moms reading know the answer?

I had a lot of work with my internship this week. For some reason one of the other editors had to take this week off (I hope everything's okay), so her work was split between me and the third editor (there are three of us). That's not too big an issue, considering the extra articles weren't any longer than the ones I edit on a daily basis, but I was stuck looking over that one writer I've talked about before who drove me nuts with her lack of skill. I cleaned it up as best as I could, but I'll be happy when the other editor returns. And at least I don't have to write work reviews this week; the boss is rewriting the review sheet we fill out for each writer, so we just have to answer some basic questions instead. What is a problem is that the editing site we use won't allow us to upload the photos we need for our articles because there's 'not enough space to upload'. I sent an email to the boss telling her this, but I haven't gotten a reply yet. I hope she talks soon, because I don't want to get in trouble for something I can't fix.

Writing is writing. I'm moving along with the fighting scene. Moa's coming pretty close to ending the enemy cyborg, but what's to happen afterwords? I'm debating whether she blacks out again or stay awake and runs away with them, given how many times before she's blacked out. I don't want here to appear weak and let the black out thing get too old since I do NEED to use it one last time. But we're getting towards a very important part of the plot, with the introduction of a character that's been in the shadows until now, but is the complete and total reason why Moa is what she is now. I can't wait to get to it!

Like 1: Valentine's Day care package! I got a box of goodies from my mom in the mail! There was homemade heart-shaped cookies, Peeps marshmallow hearts, Girl Scout samoas, a fuzzy red heart plushie, and a candy heart toy from McDonald's (it's a joke since she knows I hate fast food). Thanks Mom!

Like 2: Valentine's Day. Or, in my case, Single Awareness Day! Yeah, I didn't have a significant other to spend the day with, but I did have the day off, and there's just something about holiday days, whether you celebrate them or not, that just makes your day better. So I spent my V Day editing, relaxing, watch Youtube videos, snacking on the treats from my mom's care package, and basically pampering myself. Aaaahhhhh ...

Like 3: Three day work week. See above.

Like 4: A unexpected gift from one of Grandma's friends. Grandpa and Grandma went out to dinner with their friends the Kilkennys, and while they were getting ready to go, Mrs. Kilkenny gave me a little piece of needlepoint that my grandmother had given her.

What's cool about this is that Grandma had originally made it for my great-grandma, who I remember as being a really nice lady who had a house full of the most interesting stuff. I didn't see this coming, but I said thanks a whole lot, and it's going to stay with me for a long time. I think when I get my own place, I'll hang it in the bathroom, which I'll paint green and gold and give a nice plant theme to. Would that be good? Either way, thanks Mrs. Kilkenny!

Dislike 1: Screaming kids. See above.

Dislike 2: Picture problems. See above.

And quote!

"You are remembered for the rules you break." -Douglas MacArthur

Good day to you all,
Colleen

Here's Me With the News

Good evening everybody. This is the lovely Colleen Boyd reporting live from the comfy confines of her bed!

So what was work like this week? It was work. I had a night shift, was stuck at Mallcatraz (what we call the mall entrance cash register because you're basically isolated back there) twice, and I had a second floor shift as well. I can happily say that this week's working on the second floor was not as stressful as last week, given that I wasn't overwhelmed by customers asking me if I could help find this or that, although I was placed on both the front and mall registers occasionally because other employees called out or were late. I was even told by my manager that a customer told him about the fantastic service I provided, so that really made my day. True, I didn't get any memberships this week, but you maybe get like ten customers per mall shift, and how many out of of ten will buy a membership? Not good odds, I'll tell you!

My internship's going fine, although all my writers are driving me a bit nuts. We have these Word documents where we basically write about what needed to be fixed in each article and what improvements can be made for next week, which isn't bad, but it's starting to feel like they don't read all the comments I write down, because sometimes they change things to go along with my suggestions but sometimes they don't. Not enough tags for one article? Still not enough next week. Needs more contractions (don't, isn't, we'll, etc.)? That's not happening either. I'd like to think myself as tolerant, so it's going to take some more of this before I write to my boss about it, but I do hope they take all my advice seriously, because I'm really just trying to help.

Writing is picking up! Not in the sense of hearing anything from Leticia or Rich-the-editor, but I got a lot done in getting back to my usual schedule. Right now I'm writing from Shawney's point of view, and he's just taken a bad blow from an evil cyborg sent to bring Moa back to Dr. Bentwood. He's bleeding and can't talk, but he can hear and see what's going on around him, and what he's hearing isn't good; Moa's gone on a wild rampage and, while's she's kicking major butt, Thayer's house is in danger of collapsing and the cops could show up at any moment! Can Moa beat her evil 'sister'? Will Shawney live? Will all of them manage to escape in time? I know; do you? (Keep reading this blog if you don't!) ^_^

Weekly (Dis)Likes:

Like 1: Ritz crackers. Buttery, salty cracker goodness. Yum.

Like 2: Getting back on track with my writing. See above.

Like 3: Getting a 'hi' note from my friend Lauren, who says she's been thinking about me and says we should meet up. I'd love to!

Dislike 1: Being interrupted when I'm talking about the membership. This is a new something to add to the "Stupid Things Customers Do" list. I mean, I'm not saying you have to BUY it, but can you at least let me finish asking if you'd like to buy one before you say no, not in the middle of my sale attempt. No one likes being interrupted, people!

Dislike 2: The fact I'm sleeping too much. I've completely screwed up my sleeping schedule, and now it feels like I'm sleeping half the day away. It's affecting all the stuff I usually like to do, so I need to straighten this out NOW.

And quote!

"We cannot live only for ourselves. A thousand fibers connect us with our fellow men." -Herman Melville

Signing off,
Colleen

Perfect Day

Hello! For those who haven't been sucked into the Superbowl and are reading this instead, thank you very much!

Work this week was a mixed bag in the sense one day was perfect, one was stressful, and the rest were average. What happened on the good day (which was a cash register day) was that I got three new registrations for memberships AND I got complimented to my face about providing such good customer service! That's never happened before, so even if I hadn't gotten a single membership that day, the compliment would've made it. On the other hand, on Saturday I was on second floor customer service, and though I like being up there, it had its moments; I had to make an order for some old lady who didn't know what she wanted (as in she didn't tell me anything other than she wanted a connect-the-dot book that I couldn't find in our systems) and right after that I got swamped by three customers asking for three totally different things and one of the newbie workers there asks me to help her find a book. I do not deal well with stress at all, so this situation completely stunk (though my manager gave me a pep talk afterwords, so Saturday wasn't complete bust). And I'm probably making this sound worse than it is; all in all, this was a good work week.

One last thing about work was that we got some new cash register policies. For those who work there, you really got to focus on the membership: we now have to put a flyer in each customer's bag and highlight the amount the person would've saved on their receipt if they don't have one. I'm not complaining (since that's how I got three memberships this week), but we also have to keep score sheets now. For every time we get a membership, a renewal, an email, etc., we tally on a slip of paper that we stick in a box at the end of the shift. That's not too bad either, though I did get nervous when I first learned about it (it's like, you don't get enough marks, you're in trouble), but my coworker Kari said not to worry because no one's been fired for not selling enough memberships (all we can do is try, after all).

Compared to work, my internship was simple. Got my articles, edited them, added pictures, and sent them back. There was one annoyance, though, and it was an article on the national costumes in the Miss Universe contest. It wasn't even really an article (more like a paragraph with a bunch of pictures), but she still had four misspelled words, and they were easy to spell words, like 'although'. Combined with some other errors, and it felt like she rushed writing that article. And maybe she did; maybe life got in the way and she had something else to worry about. I'm not one to judge, but I did make a note of it in my notes to slow down. Let's see if it helps.

Writing is back to normal as well. I've made a little headway in getting back on track with 'MOA-27', but after last week's excitement, haven't heard from Leticia. It's only been a week, though, so let's give it some time.

Weekly (Dis)Likes:

Like 1: The little girl who entertained herself by reorganizing the mini stuffed animal display at work. When I was on second floor duty, I saw a little girl basically organizing the toys into groups based on what they were. There's a Lego play table right next to this display for kids t play at while their parents look over books, but cleaning was more interesting to her. Thanks for the help, kid!

Like 2: Seeing my old high school English teacher. When I was behind the cash register, up came Mrs. Kolich. It was a surprise to see her, but a good one nevertheless. She told me how things at St. James are going (great, for the most part), and how her daughters, who I was/is friends with, are doing (they're doing good as well). It was good talking to you, Mrs. Kolich!

Like 3: Going grocery shopping all by myself. Ran out of food, so I ran by Walmart to pick up some stuff. There's something incredibly satisfying about doing this kind of shopping, and I got all kinds of good food.

Like 4: New books! What's not to like about new books!?

Dislike 1: The cold weather has returned with a vengeance! Why, Mother Nature, why!?

Dislike 2: Getting stressed out at work. See above.

And quote!

"Winners never quit, and quitters never win." -Vince Lombardi

 

See ya,
Colleen