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Sunday, September 28, 2014

Crazy Customers

Little hey, little ho, people! So I was busy last week and didn't have time to post anything, but I can write, and boy is there a lot to talk about.

So remember when I said how much I liked the old people customers that come to the B&N a few posts ago? Unfortunately, I've had my first run in with a rude customer this past week, and I think I also met my first real crazy person in my whole life while working customer service. Both situations were weird and something I don't want to go through ever again, but maybe it's a good thing such meetings happened so I can be prepared for the next time I run into such people. And it's not like I had nothing but bad customer meetings this week; there was this really nice customer WHO GAVE ME THE BOOK SHE BOUGHT.

But bad guys first. The rude person was this old lady in this nasty lavender jumpsuit with a neck brace and a voice like a frog who came asking about books by an author with the last name Kinley. I look it up, but I don't find anything, so I ask the lady if she could spell the last name. She acts all offended that I don't know this guy's work, because supposably he writes a really popular kid series, but she starts spelling out the name. But she gets distracted halfway into the name, and when I politely ask if she can continue (while eyeing my co worker Kari in case I need to ask for help) she basically tells me to find someone else to help her that can ACTUALLY DO THEIR JOB. At this point Kari steps in and I step back; I didn't say anything for the rest of the interaction, but believe me, I was mad. Not that I showed it in any other way besides crossing my arms. Kari told me later that while she was leading the woman and her daughter to the kids section to look for the book, the mean bag was rude to her too, still in disbelief no one knew what she was talking about, and instead of the daughter telling her mom to knock it off, she joined in the berating too. Afterwards Kari and I worked off some steam with some bad-mouthing, so I felt a bit better. But still! Just because you're wearing a neck brace, sound like you swallowed a toad, and have no fashion sense doesn't mean you have the right to be rude to people. (And for the record, she got the author's name wrong; it was Kinney. No wonder I couldn't find anything!) Bad karma on you!

The crazy customer came a few days later. I was helping some old guy with finding some pocket datebook refills when this other old guy comes up. He's hard of hearing but asks if we have a book about 'hollow earth'. The first old guy tells me to help the hard-of-hearing guy, so I do, but while plenty of books entitled 'Hollow Earth', I didn't know which one he was talking about. So I tried to figure out which one he was talking about, and it turned out 'hollow earth' was the book's subject. As it turned out, the hard-of-hearing guy was one of those conspiracy nuts, and when prompted by the pocket datebook guy, he went into this long rant that basically was him talking about how there's a city of aliens living under some city in California. Eventually he left, and the datebook told me that I 'owe him one', because he got the burden of the whole rant. And I was grateful, because he did save me, but good lord! I was not expecting to run into my first crazy person like that!

But there was one good customer this week. She was a girl my age, very pretty, who I was checking out at the cash register. She was buying one of those religious inspirational books, and we were chatting, with her talking about how she'd come in before (of course, I didn't recognize her). But after everything was said and done, she GAVE me the book she bought, saying I looked like I needed it. I was surprised, and said I couldn't accept it, but eventually she convinced me to take it, said she'd see me later, and left. It was one of the nicest things someone had ever done for me, and it proves that there really are decent people out there. As for the book, it's sitting on my bedside table, and every night I read a little bit of it. Very nice. :)

Other than a handful of bipolar customers, I was very busy these weeks with new experiences. I was placed in two sections I haven't worked before: second floor customer service and the kid section. Talk about two different beasts from what I'm used to. I had some help with the customer service part when it came to figuring out where stuff goes, but I was basically set adrift doing the children's section and accidentally put some books back that had been taken off the shelf for removal in the first place (because no one tells me anything!). :P Thankfully the bosses were understanding and told me to take this as a learning experience, which I will, so all's good there.

Editing is the same as always, which basically means I have two writers who do very well and one who makes me want to pull my hair out. I keep telling her over and over again how she links her source websites is wrong, but she either doesn't understand or isn't listening. It's not like I'm going to drop her for this, but I did write my feelings in the editor notes, so hopefully this will all work out. But for now, she hasn't posted this week's stuff yet, so I'm really hoping she does soon because I don't want to spend a late night doing editing work when I could be sleeping

And there actually is something concerning the writing department this week: I finally got my first royalty check! SHP finally got everything together and sent it to me, so there's some cash in the bank (I'm not saying how much, though). Otherwise, no new news.

Bi-Weekly (Dis)Likes:

Like 1: I saw a friend at the B&N. Tina is one of my greatest friends from high school, and we met each other totally by accident. Turns out she lives nearby and said I could stop over after work anytime. We chatted for a few minutes, and it was great catching up. Love you, girl!

Like 2: The mythical creature display. Our local museum had a display all about magical creatures from around the world, and I went to see it with my grandma. Hands down one of the best displays I've seen, and so informative considering I'm a fantasy writer and want to include these types of animals in my books.

Like 3: Red dot sale at B&N. Basically a few tables are set up in front of the mall entrance and are loaded with stuff with a red sticker on it, which equals 50% off. With my employee discount that becomes 80%, so I was able to pick up a nice how-to book concerning cats and their care (because I really want a cat someday).

Like 4: The nice customer and the book she gave me. See above.

Like 5: Being a membership sales master! For this weekend only if someone becomes a B&N member, they get 20% off their whole purchase instead of the usual 10%. I was able to sell and renew many memberships during my time on the register, so I feel rather accomplished.

Like 6: Souvenir from Las Vegas. My mom went there on vacation and was nice to send this beautiful gold and green cocktail ring that's awesome to wear. Thanks mom!

Dislike 1: Rude/crazy customers. See above.

Dislike 2: People who leave stacks of books lying around. This turns out be a phenomenon on the 2nd floor, and of course it drives me nuts! People can't take the time to put everything back where they found it? Yes, I put books on the shelf, but for one time only, because I am no janitor, plus I have other more important things to do than to clean up your unbought crap. If anyone's reading this, please put something you're not buying back in its rightful place, please.

And quote!

"Few of us get anything without working for it." -William Feather


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